"Is the mounting hardware included?"
"Why are the mounting bolts not painted to match the door bar's finish?"
Because when you tighten the bolts the painted finish usually scratches or comes off to some degree.
"Does the Drop Bar Pro work ONLY on outswing Doors?
YES. Yes, however we do make a bar for inswing doors called the Door Bar Pro. You can see it here.
"Do you have a door security bar that fits on double doors and custom sizes?"
No, we do not currently make drop bars for double doors.
"How quickly are orders shipped?"
99.9% of the time orders are shipped within 24 to 48 hours after you order (not including weekends). On rare occasions, such as around certain holidays and other very
busy times of the year, orders can take up to about 7 days to ship. But again, this is very rare as we take great pride in shipping orders out very quickly.
"Which shipping company do you use and why?"
Under normal conditions, within the USA, we almost always ship via UPS, but in some instances we must ship via USPS Priority Mail. We primarily use UPS because
- The Highest Percentage of On-Time Deliveries
- Tracking Numbers for All Shipments
- Shipments Can Be Tracked 24 Hours a Day
- Email Notifications of Shipping and Delivery
*Outside of the USA, orders are usually shipped by the United States Post Office or by the next most efficient means.
** Canadian orders are usually shipped via UPS.
"What is your return policy?"
You may return any unused product within 30 days of the purchase date for ANY reason and you will be refunded 100% of the
product cost. Refunds are issued promptly, and in the same manner in which you paid. Shipping charges are not refundable.
"I have a question that isn't listed"
Contact us with any questions you have by phone at: 1-877-DOOR-OUT (1-877-366-7688) 7 days a week (8 AM to 8 PM EST)
or by using our convenient online Contact form where you will get a rapid response.